Refund Policy

7-Day Direct-Purchase Refund Window

For direct, non-Shopify purchases, contact support@skuvix.com within 7 days of the initial purchase. The Shopify-installed service currently has no app charge, so no Shopify app purchase or refund applies.

How to Request a Refund

Contact support@skuvix.com with your account email, charge date, and whether the charge was First Store Launch or a subscription. We normally review requests within 5-7 business days.

What Happens After Refund

After a refund is processed, you will receive confirmation. A refunded First Store Launch purchase is closed and its unused Creation Credits are withdrawn. A subscription refund does not automatically stop future renewal unless cancellation is also confirmed; use Plan & usage to schedule cancellation.

Questions?

If you have any questions about our refund policy, please contact us at support@skuvix.com.

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